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+353 94 9022270
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Delivery & Returns

Reviewed 20/7/2012

Thank you for visiting

Use of this website including any purchases you make is subject to our terms and conditions below.

Please also see our Returns and Refunds Policy, and Privacy Policy

Please note
By using the Web site you agree to be bound by The Terms and Conditions of use (explained below), Legal Notices and Disclaimers . Graveproductsonline agree to be bound by the Privacy policy statement. reserves the right to make changes to the Web site and its Conditions of Use and Legal Notices at any time.

Each time you use the Web site, you should visit and review the current Conditions of Use, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Web site, its content or Conditions of Use and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Web site.

If you choose to visit, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited

Order Accepting Policy

Your receipt of an “order confirmation” in any form does not necessarily constitute a contract of  sale. retains the right at any time after receipt of your order to accept or decline it for any reason. We may require additional information and/or verification before accepting the order.

Unavailable Products
If an item is out of stock, the sender will be notified as soon as possible and will have the option of 1) awaiting stock availability, 2) being given a full refund.


Terms and Conditions

Please read the below information carefully.

Your placement of an order constitutes acceptance of these terms and conditions
READ CAREFULLY.The Terms and Conditions of Use apply to the use of the website located at https:/


You agree to indemnify, defend, and hold harmless, its officers, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions including negligent or wrongful conduct by you or any other person accessing the Web Site using your Internet account


The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


All of the products are guaranteed to be delivered free from defects. Except as expressly stated herein, will make no representations or warranties, express or implied, of any kind with respect to products sold on the web site This Web Site and the materials and products on this Web Site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the Web Site will be uninterrupted or error-free, that the defects will be corrected, or that this Web Site or the server that makes the Web Site available are free of viruses or other harmful does not make any warrantees or representations regarding the use of the materials in this Web Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. has no liabilities or warranties of any kind express or implied, as to the operation of the web site or its information, content, materials, or products included on this web site. Graveproductsonline. cannot accept any liability for any affiliates or third parties providing any or all services through this web site.

Limitation of Liability

Grave Products On Line shall take all reasonable care in packaging any fragile or breakable items. In the event that any such items are damaged in transit the Company shall be responsible for replacement costs of item only. The Company shall not in any way be responsible for any personal injury or damage to property howsoever caused.

In no event will Grave Products On Line be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Graveproductsonline, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Grave Products On Line shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this Web Site or the performance of the products, even if Grave Products On Line have been advised of the possibility of such damages.

Grave Products On Line officers, employees and any other representatives shall not be held liable for any damages - special, indirect, consequential or punitive related to any products sold.

Grave Products On Line. will not be liable for any damages of any kind arising from the use of this site, incidental, punitive, compensatory, direct or indirect and or consequential damages.

If any provision of these Terms and Conditions is determined to be unenforceable or invalid, the unenforceable or invalid part hereof shall be deemed severed from these Terms and Conditions, and the remaining portions of these Terms and Conditions shall be carried out with the same force and effect as if the severed portions had NOT been part of these Terms and Conditions. 

Jurisdiction and Venue 
You agree that any legal action brought against Grave Products On Line. will be governed by the laws of the Republic of Ireland .You agree that the sole jurisdiction and venue for any and all litigation arising from your use of or orders made from web site will be an appropriate Irish Court.

Natural Materials and Display Colours:   
Some products are made from natural stone or wood including but not limited to grave memorials made from granite, natural slate vases, and other products containing or incorporating the use of natural wood ,stone or slate material.  The purchaser acknowledges that stone, slate and wood are natural materials with variations in colour and other characteristics and agrees to accept such natural variations. The Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.
When purchasing a memorial the purchaser acknowledges that granite, marble, wood, slate and other products containing natural materials and may have variations in colour and characteristics.

Images & Information

Whilst the we have taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons,symbols,designs regarding or relating to the company and the products offered for sale, are provided on an ‘as is’ basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Please note that representations of the various products are limited in the resolution of the image and cannot give a fully accurate representation of the colours and shades of the items offered for sale due to the limitations of the process and any visual display unit, computer screen, monitor or other device used to view any or all images.

The company does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person on the information.

The choices you make of items and goods for sale within the website are made using the information supplied within the website. We make very best efforts to ensure that all such information is correct and up to date but are not liable for any errors that may be included. 


Most of the products on our website list sizes or dimensions. All stated sizes and dimensions are approximate. The actual size of the item you receive may vary to some small degree. Celtic Rocks items are all custom, hand engraved using natural stones and their sizes will vary.

Due to manufacturing beyond our control we cannot guarantee that the final product you receive will have the exact dimensions as stated on our site. The dimensions are to be viewed (used) as a guide. 

Privacy Policy

Grave Products On Line respects your right to privacy and is committed to protecting the privacy of our website visitors. The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website.

The Information We Collect:-

Personal Information/Data:When you place an order with, or provide contact details to, Grave Products On Line  you provide your name, address, e-mail address, contact number, delivery address etc.. The information provided allows us to collect payment, deliver orders, contact you to resolve any problems and, as necessary, make a follow up customer service call.We guarantee not sell nor share your personal information with third parties except for the fulfillment of your order.Our customer information is protected through the use of asecure server. We do not keep your credit card information on file.

We will in every way protect your information from theft. However in the event of a theft or break in, we are not responsible for the information taken from our system and can only be held liable for the total amount of your orders.

Non-Personal Data:Like most websites, we gather statistical and other analytical information collected on an aggregate basis from all visitors to our website. This Non-Personal Data comprises informationthat cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses, browser types and other anonymous statistical data involving the use of our website.Cookies are used on our site (as they are on any other shopping site). They are needed to allow us to keep track of the contents of your shopping cart.

This Web site may contain links to web sites controlled or offered by third parties.Grave Products On Line hereby disclaims liability for, any information, materials, products or services posted or offered at any of the third party sites linked to this web site. By creating a link to a third party web site,Grave Products On Line does not endorse or recommend any products or services offered or information contained at that web site. Grave Products On Line is not liable for any failure of products or services offered or advertised at those sites. such third parties may have a privacy  policy different to us. 



To Follow


We will accept return of any item that has an error on our part that reflects a different design form the design you approved [please also see our policy on 'Clearance or 'Special Offer' items], but if a memorial is made to specifications according to your order, there are no refunds or returns [Please also see the above note on ‘Natural Materials and Display Colours’].

If you need to return an item to Grave Products On Line, please follow these simple steps:
1. Please contact us by phone 00353 94 9022270 or e-mail us at  This way we'll be able to determine whether you would like to return the product for a refund or whether you'd like to exchange the product.

 2. We will give you a returns number, this returns number will need to be attached onto the item you send back,

3.Item must be returned within the allotted time frame. Customer has ten (10) business days from the delivery date to return the non-customized item(s) for a refund less a 15% restocking fee. Solar Memorial Lights - 20% restocking fee.

4.Where a product is faulty, it must be sent back in its original packaging. As soon as we receive the return, the product will be sent to the supplier for inspection. The supplier will either fix the faulty product or if necessary we will get a replacement product sent out without delay.

5.Product must be in resalable condition. Please ensure product is returned in original packaging and resalable condition, as no refund or exchange will be authorised unless these conditions are met and it will be returned to you by normal post without notice.

6.Item was not personalized.

If the above conditions are met please do the following:-

1. Please return the item(s) to us.We recommend using registered post so a product can be tracked if necessary.
2. Include a note stating the reason for the product return, along with your name, address, daytime contact phone number, Order Number and your Returns Authorisation Code
3. Please ensure you keep a note of your Order Number.

4. Once we receive the item we will proceed with a refund or an exchange.

Fees incurred in the return of the items will not be reimbursed unless the delivery was not fulfilled properly. The customer pays return shipping charges and package must be insured for full amount of purchase. If the return is damaged during transit back to warehouse and not insured up to full amount, customer will be responsible for difference. Not all items carry the full refund guarantee and those whose sale is final [e.g. Clearance Items] or a restocking fee is applied to returns will be duly noted on the product information page.

What if my Memorial is damaged upon delivery?

Goods can be returned if defective/damaged. 
If you receive a damaged item you must notify us within 24 hours.

Any item damaged en route from our location to its destination can be returned and replaced as it was originally ordered. Once safely delivered in good condition and signed for, we are not responsible for any damage that may be done by the cemetery or anyone you have asked to set the memorial.

Also, we may require that a photo be sent to us showing the damage or error before we accept a return of an item. Please call us or e-mail us immediately if you encounter a problem upon delivery. Do not send item back without contacting us first. Doing this may cause delays and or additional shipping charges to you.  

Personalized Products
Customers are responsible for ensuring that any names, dates and or messages submitted via the website for personalised products are accurate including all spellings and punctuation. Grave Products On Line accepts no responsibility for any errors in the above submitted via the website.
Including but not limited to personalized grave memorials, grave plaques, memorial candles, memorial rocks, and any other such personalized items we may carry, if work has already started there will be no returns or cancellations allowed.If work has not started on the item ordered customer may cancel the order without incurring any charges and a full refund will be given.  If item has been damaged or made incorrectly, Grave Products On Line reserves the right to replace the defective/incorrect product with one that meets with the original order. You will be required to provide photographed details of the defective/incorrect product for internal review prior to any action being taken.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by emailing; sales@graveproductsonline.comwith your name, address and order number or by writing to our office at Spencer St., Castlebar, Co Mayo, Ireland, within seven working days of the delivery of the goods in question.

.If you do not receive goods ordered by you within 30 days of the date on which you ordered them please notify us by e-mail, or in writing. 


To cancel your order you must notify us by emailing with your name, address and order number or by writing to us at Spencer St, Castlebar, Co. Mayo, Ireland, or simply call us on 00353 94 9022270 during our opening hours; 9:00am and 5:00pm  Monday to Friday.

You cannot cancel your order if the goods you have ordered are personalized items.

You may cancel your order at any time prior to your order being processed; orders are usually processed with in 72 hours.

Alternatively you may also cancel your order at any time after it has been dispatched, but no later than seven working days after you receive the goods. You must not unpack the goods when they are received by you and you must send the goods back to us at Grave Products On Line, Spencer St., Castlebar, Co Mayo, Ireland.

Note that a full refund will be provided for the original order value, however, it shall be your responsibility to pay the return costs. Alternatively, advise us of a date and time to collect the product from the order delivery address and we shall collect the goods, note that if we collect the goods we shall charge you the collection costs.

For all cancellations/ returns, we require you to obtain a proof of post from the Post Office, or similar, which if required, shall be provided to us as proof of return.

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Special Offer and Clearance Items Policy

The items in the pages 'Special Offer' and 'Clearance'  are goods sold as  'sale and no return'. We do not accept returns on these items.

Shipping Policy

Your order is processed by Grave Products On Line within 2 working days. If an item is out of stock or is a personalized product please add 7 extra working days. Prices of individual items do not include delivery charges. All address information must be accurate including the postcode where appropriate and the recipient's telephone number. Grave Products On Line cannot accept responsibility for late or non-delivery if the recipient's address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains ‘receipt of the goods’ confirmation from any person at that address. Risk in respect of goods transfers to you the buyer upon execution of delivery docket. Proof of delivery of good(s) shall be good evidence of delivery of the specific good(s) as requested by the customer and no question shall be raised as to delivery of individual items therein, if you require a proof of delivery you must allow at least 3 days from the shipping date and your request for tracking . Any shortfall of which you become aware must be notified to the Company within two days of receipt of goods. Claims for non-delivery must be made within 20 days of the shippment date.

We will not ship to Postal Boxes (PO Boxes)

If an item is temporarily out of stock, we will notify you of the delay and ship as soon as it arrives. We will despatch as much of your order as we can immediately and back-order the unavailable item for delivery at a later date at no extra charge. We only collect payment for items as despatched.

Once an order as been shipped no amendments can be made to your order. Amendments to delivery details cannot be made after goods have been shipped. Please note Grave Product On Line cannot be responsible for adverse weather conditions that delay delivery 

Although you have the option of selecting your shipment method Grave Products On reserves the right to ship your order via any carrier. The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order.

Grave Products On Line shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

International Delivery   
Grave Products On is not responsible for any customs or broker fees. If  you refuse your package for any reason other than that the package is damaged you will be responsible for all shipping cost (to you and back from you). It is the customers responsibility to check with your countries Custom Border Department.

International couriers sometimes levy a surcharge on delivery for fuel price variations and additional distance. Grave Products On Line will not be liable for this surcharge if applied and it must be paid by the customer.
We reserve the right to change Shipping Rates at any time.

Grave Products On Line cannot be responsible should local customs authorities wish to confiscate any product or any particular, or charge any duty. All delivery lead times are pending customs, if customs wish to hold a gift for inspection it can cause delay and is out of our control. Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.

Due to import restrictions and/or reasons beyond our control we are unable to deliver to the following countries. Delivery to any country may be stopped at any time without notice.

Afghanistan , Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antartica, Antigua & Barbuda, Armenia, Aruba, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Botswana, Bouvet Island, Boznia & Herzegovina, Brazil, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso,Burma (Myanmar),  Burundi, Byelorussian, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Channel Islands, Chile, Christmas Island, Cocos (Keeling) Island,  Columbia, Comoros, Congo, Cook Islands, Costa Rica,  Cuba, Dem Peoples Rep of Korea, Dem Rep of Congo,  Djibouti, Dominica, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Egypt, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Gudeloupe, Guersey,  Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Holy See (Vatican City State), Honduras, Iceland,  India, Indonesia, Iran Islamic Rep of, Iraq, Israel, Jersey Island, Johnston Islands, Jordan, Kazakhstan, Kiribati, Lao Peoples Dem Rep, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macau, Macedonia, Madagascar, Malawi, Maldives,  Mali,  Marshall Island, Martinique, Mauritania, Mayotte,  Mexico, Micronesia,Midiera, Moldova, Republic,  Monaco, Montserrat, Morocco, Mongoli, Mozamique, Myanmar, Namibia, Nauru,  Nepal, Netherlands Antilles, New Caledonia, Niger,  Nigeria,  Niue, Niu, Norfolk Island, North Korea,Northern Ma Pitcairn Island riana Islands, Norway, Pakistan, Palau, Palestinian Territory, Panama, Papua New Guinea, Paraquay, Philippines, Puerto Rico, Reunion,  Romania, Rwanda, Saint Kitss & Nevis, Saint Lucia, Samoa,  San Marino, Sao Tome and Principe, Saudi Arabia,  Senegal, Serbia & Monenegro, Seychelles, Sierra Leone,  Slovenia, Solomon Islands, Somalia, South Africa, Sandwich Isles, Sri Lanka, St Vincent & Grenadines, St Helena, St Pierre & Miquelon,  Spanish Islands, Sudan, Suriname, Svalbard & Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Rep,  Tenerife,  Thailand, Timor-Leste, Togo,  Tokelau,  Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United States Minor Islands,  Urugay, Uzbekistan, Vanuatu,  Venezuela, Vietnam, Virgin Islands U.S., Wallis & Futuna, Western Sahara,  Yemen, Zambia,  Zimbabwe.

Payment Methods:   

We accept payment online by VISA, MasterCard, American Express and Laser Cards.
All orders must be accompanied by payment at the time of the sale. There is no additional charge for using a credit card. Please be sure to provide correct information when asked. Incorrect information may lead to delays in processing your order.All products remain the property of Grave Products On Line  until payment is received in full.
When you place an order, Grave Products On Line will never request that credit/ debit card details are to be sent via e-mail, text message, or other unsecured means. Under no circumstances should you send your credit/ debit card details via e-mail.

We shall only collect credit card details via our secure online checkout pages or verbally via telephone, if a telephone order is placed, and shall take no responsibility for the security of credit/ debit card details provided by any other means. 

Trademarks is a registered trademark. The use of trademark or service mark without our express written consent is strictly prohibited. This Site, its contents together with any trade names used by the Company are protected by intellectual property rights and permission is only given for personal use. Any use beyond that permitted may constitute an infringement of owners' rights and may be prosecuted.

Typographical Errors on Web Site [] 
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is cancelled, will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.If the order has already been shipped and the customer wishes to return it due to any misinformation there will be a 15% restocking fee as mentioned under Returns.

Sales Taxes/Import Taxes

A VAT[Value Added Tax] of 23% is included in the prices.

Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.


Copyright © Grave Products On Line. All Rights Reserved.     
Copyright in the pages and in the screens displaying the pages,The entire content included in this Web Site, including but not limited to text, graphics or code is copyrighted as a collective workand in the information and material therein and in their arrangement, is owned by Grave Products On Line.  All intellectual property including graphics, text, and any other creations on this web site are the sole property of Grave Products On Line protected by the Republic of Ireland and international copyright laws. Any and all reproduction, modification, duplication, distribution, republication, copying, or any other exploitation, from the content of Grave Products On Line. without written permission, is strictly prohibited and will be prosecuted.


Permission is granted to electronically copy and print hard copy portions of this Web Site for the sole purpose of placing an order with Grave Products On Line. or purchasing a Grave Products On Line product. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Web Site solely for your own non-commercial use, or to place an order with Grave Products On Line or to purchase from Grave Products On Line. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Web Site is strictly prohibited, unless authorized by Grave Products On Line



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